FAQS

WHAT IS YOUR RETURN POLICY?

We accept returns and cancellations.

Contact us within: 14 days of delivery

Dispatch items back within: 21 days of delivery

Request a cancellation within: 2 days of purchase

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

WHAT CRYSTALS DO YOU USE?

There may be certain approaches to different gemstones and their meanings. However, we simply believe that every crystal or mineral is just so pure in nature and there are no less or more suitable ones for a person. If you like one in particular then it will be just perfect for you. It’s the feeling you get while looking at them that matters.

• Types!
So far we have used tangerine quartz, apatite, amethyst, peridot, fluorite and almandine garnet. Yet many more to come.

• Variety!
Variety of colours, depth, brightness, translucency of minerals and crystals is very important to us.

• Genuine!
The web is filled with cheaper man-made lab-grown crystals, crystals made from glass or minerals which are dyed or altered in any other way. We use ONLY natural and genuine crystals and minerals.

• Shapes!
Crystal shapes are completely natural. We do not use faceted crystals because we truly believe that their natural forms are stunning and there is no need for intervention. However, sometimes we do buy whole gemstones (e. g. almandine garnet) and split them ourselves.
For instance, quartz and amethyst crystals just grow pointy like that! And yes, fluorite does look like a pair of tiny pyramids glued together (octahedrons). And almandine garnet? Indeed, small football balls grow underground (rhombic dodecahedrons).

• Colours!
The colours you see are completely natural. We do not use coloured LEDs to light the crystals up as they completely eliminate their natural tones. What would be the point?